FAQS
STILL HAVE QUESTIONS? WE’VE GOT ANSWERS.
1. Who is Overnight Expedite?
Overnight Expedite is a division of O.N.E. Transport Group, a privately held family operated company. Overnight Expedite has been providing industry-leading courier, cartage services throughout Alberta for 20 years. We are an established and fast-growing shipping company. We operate the fastest company-owned line hauls in the province and we do all this overnight.
2. What types of services do we offer?
We ship envelopes, boxes and palletized freight. We have a diverse fleet of cars, vans, trucks, 5 tons and 10 tons. We have physical locations in 7 cities with storage for your goods and products, and ship to and between more than 100 province-wide. Click here for our Commercial Services.
3. How do I get your prices and quotes?
You can call us at 403.235.5053 or 1.877.447.4828. We also offer our online RATE CALCULATOR by clicking here. Sign-up to our Web services, to have the ability to quickly check rates, the status of your shipments, past orders, and signature capture POD’s.
4. How do I process my shipment?
You can schedule shipments/pickups, and monitor your shipment from our site. Our drivers can process orders and update the site instantaneously on the go and we are also always just a phone call away.
5. What are your business hours?
Courier’s Business Hours is Monday – Friday, 8:00 am – 5:00 pm. and Saturdays 8:00 am to 12:00 noon.
6. Where are you located?
CALGARY : 4216 54 Avenue SE, Calgary, Alberta T2C2E3 – 403.235.5053
EDMONTON : 14605 134 Avenue, Edmonton, Alberta T5L4T4 – 780.453.1011
FORT MCMURRAY : 215 MacKay Cresent, Fort McMurray, Alberta T9H 4T5 – 780.715.3585
GRANDE PRAIRIE : 12709 99 Street, Grande Prairie, Alberta T8V 5Z4 – 780.538.1202
LLOYDMINSTER : 5905 44 Street, Lloydminster, Alberta T9V 1V6 – 780.205.1222
RED DEER : COMING SOON
LETHBRIDGE : 1006 41 Street North, Lethbridge, Alberta T1H 5M1
MEDICINE HAT : 1751 30 Street SW, Medicine Hat, Alberta T1B 3N5
7. Can I get a copy of the signature and waybill for Proof of Delivery?
Of course. Just call our dispatch call centre @ 1.877.447.4828 (403.235.5053) and request a copy. Fees may apply. Please note that soon you will be able to get POD’s and all other information from our ONLINE SYSTEM here.
8. Do you offer a "paperless" system?
We are committed to building a sustainable business and are constantly reducing waste. We have invested in Web technology and handheld scanning systems to drastically reduce the paper use and the impact on the environment.
9. Can I order Online?
Yes. Overnight is currently testing our new online portal web system. This will allow our clients to login to their account and do almost everything they need. Launching soon here. Accounts are required to obtain access to our online systems.
10. Can you do C.O.D collections?
Unfortunately no. C.O.D. are not available to or from any location. Please see our Policies and Procedures here for further information.
11. Do you cube your shipments?
Currently we do not cube freight, however certain odd shaped or larger shipments over 6 feet in length and 4 feet in width may incur additional fees.
12. How are bulky shipments rated?
We charge by the skid spot used on any given truck. We calculate a standard skid spot as a normal 4′ deep x 4′ wide x 5′ high skid.
13. Do you offer After Hours service?
At this time no after Hours services are available unless pre-arranged. Fees may apply.
14. What if my shipment is late?
If Overnight Expedite fails to meet the time gaurantees for next day delivery, the charges will be removed accordingly and every effort will be made to get the item to you on our next service truck.
15. What if my shipment is not ready until a certain time?
Inform Dispatch at the time of ordering of the time your shipment is ready. Dispatch will send a driver to pick up the shipment when it is ready as long as it is before the cut-off pickup time for that area.
16. Can you do Bids and Tenders?
Yes please call 403.235.5053 for a sales representative.
17. Can you carry Dangerous Goods?
Overnight Expedite DOES NOT carry dangerous goods except those identified as “consumer quantity” and regulated by Alberta / Canadian Departments of Transportation. For more information please see our Term and Conditions here.
18. Do you pickup/delivery outside of Alberta?
Yes. We service a few locations just outside the Alberta border. We also serve as a Freight Forwarding / Receiving Agent for numerous clients that send and receive items to and from points throughout the world.
19. Does Overnight Expedite insure shipments?
Yes, please see our Insurance and Shipping Policies here.
20. Do I need an Account to use your services?
No, however without an account you will have no access to online functions and all shipments must be paid for in advance. Please visit Account and Credit Card page here. Our drivers carry no cash.
21. What is your GST/HST Reference Number?